Peningkatan Akurasi Penanganan Pengaduan Pelayanan Publik Berbasis Lokasi Pelapor Menggunakan Geolokasi
DOI:
https://doi.org/10.31961/eltikom.v6i1.446Keywords:
Geolocation, Geofencing, Geotagging, Public complaints handling, Reporter locationsAbstract
The new normal era requires all activities to be online, so that people use more public services. However, at the same time the level of complaints has increased, from the many complaints that have been received, it must be known, which one is the correct complaint according to the location of the incident or is it just an act of ignorant hands. So that a special strategy is needed, by utilizing technology to determine the location of the incident accu-rately. One of the implementations of complaint handling by the whistleblower is that the reporter uses a smartphone. This is the reason the researchers raised the application of geotagging techniques to find out complete location information and geofencing methods to determine whether a location is included in the scope of an area. Several experiments have been carried out to test the accuracy of the techniques that will be applied to this e-complaint system. With an accuracy of 96%, this geofencing technique is good enough to be applied. In addition, the geotagging technique using EXIF from a digital image is considered the most suitable to be applied in this system than other geotagging techniques.
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References
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F. F. Maheen and M. D. Sumithra, “Development of Smart Complaint Portal based on Geotagging and Proximity Search,” no. July, pp. 1183–1186, 2018.
P. Kormpho, P. Liawsomboon, N. Phongoen, and S. Pongpaichet, “Smart Complaint Management System,” 2018, pp. 1–6, doi: 10.1109/ICT-ISPC.2018.8523949.
A. Khan and S. kumar Agrawal, “IOT based Smart Waste Bin to Track Dustbin and Public Complaint Management System,” in 2018 8th International Conference on Communication Systems and Network Technologies (CSNT), Nov. 2018, pp. 1–7, doi: 10.1109/CSNT.2018.8820272.
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H. Marius, S. Nadine, and A. Amirbabak, “Algorithm-Based Handling of Complaints Data from the Usage Phase,” in 2019 International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering (QR2MSE), Aug. 2019, pp. 305–312, doi: 10.1109/QR2MSE46217.2019.9021154.
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A. Baskara, H. Tolle, and A. Kharisma, “Pengembangan Aplikasi Geotagging Pemetaan Sungai Dengan Pendekatan Gamification,” vol. 3, pp. 1310–1317, 2019.
Z. Özdemir and B. Tugrul, “Geofencing on the Real-Time GPS Tracking System and Improving GPS Accuracy with Moving Average, Kalman Filter and Logistic Regression Analysis,” 2019, pp. 1–6, doi: 10.1109/ISMSIT.2019.8932766.
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N. Nurdiana, A. Rachmat, and D. Sugandi, “Penerapan Konsep Geotagging Pada Aplikasi Tanggap Darurat Bencana Berbasis Aandorid,” JSiI (Jurnal Sist. Informasi), vol. 6, p. 43, 2019, doi: 10.30656/jsii.v6i1.1078.
S. Bahri, S. Suhada, and J. Hudin, “Teknologi Global Positioning Sistem (GPS) Untuk Pelaporan Dan Penjemputan Sampah Berbasis Android,” Comput. Eng. Sci. Syst. J., vol. 4, p. 39, 2019, doi: 10.24114/cess.v4i1.11358.
R. S. W. Insani, “Geofence untuk Deteksi Virtual Perimeter pada Aset Daerah Irigasi,” SMARTICS J., vol. 6, no. 2, pp. 22–28, 2020.
Beny, J. Budiman, and A. Nugroho, “Implementasi Geofencing Pada Aplikasi Layanan Pemantau Anak Berbasis Lokasi,” 2nd Semin. Nas. IPTEK Terap., pp. 63–66, 2017.
A. Suyama and U. Inoue, “Using geofencing for a disaster information system,” 2016 IEEE/ACIS 15th Int. Conf. Comput. Inf. Sci. ICIS 2016 - Proc., 2016, doi: 10.1109/ICIS.2016.7550849.
S. Schlosser, D. Toninelli, and M. Cameletti, “Comparing methods to collect and geolocate tweets in Great Britain,” J. Open Innov. Technol. Mark. Complex., vol. 7, no. 1, pp. 1–20, 2021, doi: 10.3390/joitmc7010044.
Y. Fang, H. Zhu, Y. Zeng, K. Ma, and Z. Wang, “Perceptual Quality Assessment of Smartphone Photography,” in 2020 IEEE/CVF Conference on Computer Vision and Pattern Recognition (CVPR), Jun. 2020, pp. 3674–3683, doi: 10.1109/CVPR42600.2020.00373.
D. Atunggal, N. Ausi, and C. Rokhmana, “Developing Android Application for Precise Geotagging Using RTK GPS Module,” 2018, pp. 1–5, doi: 10.1109/ICSTC.2018.8528570.
A. G. G. Filho, P. Borba, V. H. S. Silva, A. Cerdeira, and A. P. D. Poz, “Quality Control Relevance on Acquisition of Large Scale Geospatial Data to Urban Territorial Management,” in 2020 IEEE Latin American GRSS ISPRS Remote Sensing Conference (LAGIRS), Mar. 2020, pp. 138–142, doi: 10.1109/LAGIRS48042.2020.9165682.
A. Ghaffari, “Analytical Design and Experimental Verification of Geofencing Control for Aerial Applications,” IEEE/ASME Trans. Mechatronics, vol. 26, no. 2, pp. 1106–1117, Apr. 2021, doi: 10.1109/TMECH.2020.3017712.
Q. Qiu, G. Kezierbieke, S. Cao, J. Zhang, and W. Sun, “WaSSI-C Model Visualization System Based on Component GIS,” in 2020 IEEE 3rd International Conference on Information Systems and Computer Aided Education (ICISCAE), 2020, pp. 369–373, doi: 10.1109/ICISCAE51034.2020.9236805.
S. Anand, A. Johnson, P. Mathikshara, and K. R., “Low Power Real Time GPS Tracking Enabled with RTOS and Serverless Architecture,” in 2019 IEEE 4th International Conference on Computer and Communication Systems (ICCCS), Feb. 2019, pp. 618–623, doi: 10.1109/CCOMS.2019.8821738
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Basid, P.M.N.S.A. and Nugroho, F. 2022. Peningkatan Akurasi Penanganan Pengaduan Pelayanan Publik Berbasis Lokasi Pelapor Menggunakan Geolokasi. Jurnal ELTIKOM : Jurnal Teknik Elektro, Teknologi Informasi dan Komputer. 6, 1 (May 2022), 109–117. DOI:https://doi.org/10.31961/eltikom.v6i1.446.
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